Privacy Policy

Hanley-Wood respects your concerns about privacy and has instituted procedures intended to protect and treat personal information in a safe and reliable manner. Please refer to this page for updates in our procedures.

Customer information is used to improve our web site content and to enhance the online shopping experience. Any private information entered on the website is confidential.

Some personal information is gathered when you register on our website. During registration, we asks for your name, address, phone number, and email address. We use this information in order to fully satisfy your orders, ship your purchases to you or to your chosen recipient, and to be able to contact you if there are any questions about your order.

Please note that on our web site there is a place where you can transmit credit card information in order to complete a purchase. Any time we ask for a credit card number we transmit that credit card number in an encrypted format. We use industry-standard, SSL (secure socket layer) encryption.

On the Hanley-Wood web site, we utilize the industry’s highest standard of data encryption and positive identification technology to ensure that your on-line shopping experience is safe and secure. Security measures are triggered automatically with your order. Your order will be submitted only if your computer and our server are communicating in a secure mode. Our Security measures are designed to prevent unauthorized use of your credit card.

Hanley-Wood will not share any information with any third-party, except for that information required to be shared with our credit card processor in order to process payments for purchases. After an on-line purchase is completed, Hanley-Wood does not retain the credit card information, although we do retain the ability to get access to that information from our credit card processor if the need arises, such as if a customer has changed his or her mind about a purchase and we need to reverse a payment.

If there are any questions about our use of your information, please do not hesitate to contact us and we would be happy to assist you.


To place an order, please call Hanley-Wood’s San Antonio location during business hours. We have added on-line purchasing capabilities to our website, so that you can conveniently place an order that way also. For questions about an on-line purchase, please call our San Antonio location at (800)397-8477. Items which are in stock will ship the next business day, or if it is to be delivered locally will be delivered on one of our twice-a-week delivery days. If an item happens to be out-of stock we would be happy to special order it for you. Special orders will ship upon arrival. If your special order will take more than two weeks, we will contact you. Hanley-Wood accepts American Express, Visa, Mastercard and Discover.

Free Gift Wrapping & Enclosure Cards

If the item you are ordering is a gift, we would be happy to wrap it for you. Gift wrap is complementary. We would be happy to hand-write a message for you on an enclosure card to go with the gift. If you find yourself giving gifts from Hanley-Wood again and again, we would be happy to keep your personal enclosure cards on hand for when when you are giving a gift.

Website Errors

Prices are for reference only and are subject to change without notice. Hanley-Wood reserves the right to not complete any website transaction, due to pricing errors or due to discontinued or unavailable product. Of course any funds paid would be refunded.

Sales Tax

Texas sales tax will be collected on purchases shipped to Texas addresses. Orders shipped out of state will not have sales tax collected. If the purchase is for resale in the U.S. or Mexico, then sales tax will not be added to the purchase, but we must have a properly completed resale certificate from the purchaser; please fax a reseller certificate to (210)826-5558 and reference your order on the cover sheet. If you are a Mexican reseller, then we will also need a copy of your Mexican Reseller form. If the purchase is a non-profit purchase, Hanley-Wood must have a properly completed exemption certificate in order that the purchase avoid sales tax; you can fax it to us at (210)826-5558. If you are taking your purchase into Mexico from Texas, then we may be able to refund the sales tax paid after seven days, once we have received the proper export paperwork.

Subject to Change

Prices and availabilty of all items on this website and at our store are subject to change and when listed are for reference only. Listed prices are in U.S. Dollars. These policies are subject to change without notice.

Updated 1/26/09